Airline Customer Rankings Fall On Service, Uncomfortable Seats

Airline Customer Rankings Fall On Service, Uncomfortable Seats

Aviation Industry – As an industry, airlines ranked poorly, scoring just 69 on the ACSI’s 100-point scale — at the bottom of ratings, along with subscription TV, social media and the IRS April 22–Recent airline mergers have harmed customer-satisfaction ratings, as two of Chicago’s biggest carriers, United Airlines and Southwest Airlines, saw their ratings slip, … (more)

http://www.transportinfo.org.uk/

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